Refund for unused air carrier’s carriage documents is done in the cases of the passenger’s forced or voluntary refusal from flight.
The application for refund on unused air ticket, a part of it, or MCO may be accepted by the air carrier during the air ticket’s effective period (before its expiration).
The air ticket is invalid for refund with unused flight coupons if the following flight coupons have already been used.
If an air ticket is lost including its unused coupons, MCO, as well as in relation to the duplicate issued in exchange for the lost air ticket, in this case, refund is not done by the airline.
Refund is done only if a passenger’s coupon and all unused air ticket’s flight coupons are submitted to the air carrier.
Refund on unused air carrier’s carriage documents is done only to the person, in whose name the air ticket was issued. Other persons are refunded only if they have a notarized power of attorney.
When returning air tickets purchased for children under 16 years old the money can be refunded to the parents based upon their application after verifying the documents confirming the relationship.
Refund for unused airline’s carriage documents is done at the place where they were issued.
In exceptional cases, if a passenger does not return back to the point of return destination, or he returns after the deadline for this return then the refund may be done at the air carrier’s representative office on its branch establishments.
Refund is done in the original currency, in which the carriage was initially paid for, or, at the request or lacking this currency – in other convertible currency at the official exchange rate set on the day of allocation.
The air ticket that is subjected to refund should have the inscription of the air carrier’s official person (shift supervisor, administrator, senior manager, an air carrier’s representative abroad) certified by a personal stamp and a signature, indicating the time and the date when the previously booked seats are annulled.
If a passenger is forced to refuse from a flight refund is done in the following cases:
- If none of the carriage’s segments was implemented then the entire amount paid for this carriage including all charges is refunded;
- If this carriage was implemented partly then the entire amount corresponding the cost of the remained backlog of the carriage is refunded.
From the amounts refunded to a passenger, one deducts all charges, payments and expenses that were paid or will have to be paid by the air carrier for the passenger or for his luggage.