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INFLIGHT MAGAZINE
Elite Club
Elite statuses are as follows: “Silver” and “Golden”. To achieve each of the elite statuses a Participant, within a calendar year, should collect the appropriate amount of status points in accordance with the Elite Status Qualification Rules, as published on the KR website.
Qualification Rules for Elite levels
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Types of cards
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Number of the status points
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Getting a card
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Prolonging the card’s expiration date
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Silver
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15,000
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12,000
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Golden
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25,000
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20,000
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Privileges of the elite levels for Belek Bonus participants
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Silver
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Golden
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Bonus points for raising the level
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+1000
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+1500
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Priority in confirming from a waiting list
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+
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+
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Check-in at the Business Class counters
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+
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+
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Access to superior comfort halls
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+
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+
(+1 fellow traveler)
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Priority when choosing a place in the cabin (including the business lounge). This includes the number of the available seats during check-in. This service is not guaranteed and is provided when checking-in your flight.
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+
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+
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Additional luggage
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+10 kilos
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+ 20 kilos
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Special phone number for information on the program
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+
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+
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How to spend points
How to use accrued points
The points may be used to get the Belek-Bonus Program Awards including the award air ticket on KR flights, as well as bonus upgrade of the service class on KR flights.
Bonus Registration
General Provisions
If a Personal Account has a required number of points, as well as at least one KR flight paid on the tariff participating in accruing the points for the last 24 months the Participant has the right to:
- Check-in his Bonus air ticket on KR flight;
- Register Bonus upgrade of the service class on KR flight.
The list of available Bonuses and the number of Points required for registering Points is shown in the Bonus Tables acting for Booking Bonuses at the KR website.
All points used for a particular award should be taken away from a Belek Bonus Program Participant’s Personal Account. One does not allow paying a prize by points from multiple accounts.
Taking away points from the account does not affect on saving a status of the elite Programme Participant.
Checking-in/registration of the bonus air ticket or upgrade of the service class is carried out in offices of own sales/representative offices of KR.
A participant may register the bonus on himself, as well as on any other person named by him. The participant is fully responsible for using the Bonus.
Previously registered Bonuses can not be reissued to another person, or be transferred and/or ceded to another person.
The Bonuses can not be sold, purchased or exchanged for material goods or other Bonuses. In the case if the Bonuses are used in this way, the Bonus may be annulled and the participant who carried out the specified actions may be excluded from further participation in the Programme.
KR reserves the right to limit the amount of Bonuses on flights and introduce restrictions on their issuance during the periods of high demand.
Bonus air tickets on KR flights
All Bonus air tickets are issued in electronic form (E-ticket).
Issuing a bonus air ticket is carried out in the air ticket sales offices/representative offices of KR. To obtain a Bonus air ticket one should provide an original/copy/temporary card of the Programme Participant and original/copy of his/her passport. The Participant who is an account holder or his authorized representative may check out the bonus air ticket.
Checking out /registering a bonus air ticket online
Each participant of the Belek-Bonus Programme has an opportunity to obtain his Bonus air ticket at the website, no later than 48 hours prior the scheduled departure.
The Bonus air tickets are issued on checked-in on both one way and round trip KR regular flights.
Checking-in bonus air tickets on code-share flights operated jointly with other airlines is regulated by commercial agreements, in connection with which there may be limitations on their issuance.
The points for flights on bonus air tickets are not accrued.
The bonus air ticket may be issued only when a confirmed reservation is available. One does not allow issuing an opened-date air ticket.
Booking bonus air tickets on KR flights is carried out in the booking class of “I” – business class and booking class of “R” – Economy Class.
KR reserves the right to refuse in checking-in a bonus carriage when using the Belek-Bonus points on a particular date and flight in the absence of seats in the bonus class of reservation.
Validity for bonus air tickets checked out with using the points is one year since the date of issue.
The Programme Participant is fully responsible for paying for fuel and airport charges and/or other taxes and duties of other state agencies charged in connection with air transportation, as well as the charges related with applying the rules of the Belek-Bonus Programme.
Upgrading the class of service if the Programme Participant has a bonus air ticket issued by mean of flown miles is not allowed.
The bonus air ticket checked out with using the Programme’s bonuses cannot be sold, exchanged for other bonuses or award, and it cannot be transferred to another person.
In the case if a Bonus air ticket is voluntarily returned the points will not be returned to the Participant’s account. Only unused fees and charges are subjected to refund.
In the case of a voluntarily change of departure date/flight one permits re-checking out the bonus air ticket with collection of the following penalties:
- Before the departure time shown on the mutable flight coupon – 50 Euros;
- After the departure time indicated on the flight coupon mutable including the no-show at flight – 100 Euros.
In the case if a flight is cancelled caused by KR the Participant should make a request to refund his points in order to return his unused points on the Bonus air ticket to the Program Participant’s account. In this request, the Participant should provide with brief description of what happened and enclose a copy of the air ticket and a copy of the boarding pass (if the check-in was made), and send the request to the central office within 90 (ninety) days from the date of the accident.
Upgrading service class by bonuses
Upgrading the service class by bonuses is probable only on regular KR flights and it includes upgrading the service class in the case of available seats and in exchange to cancel the Bonuses in accordance with the Table of Bonuses.
The number of points required for upgrading the service class by bonuses depends from the fare paid for an economy class air ticket. Upgrading the service class by bonuses is only probable for certain groups of tariffs defined by these Rules (see the Table of Bonuses). Upgrading the service class is not done on Bonus air tickets.
Upgrading the service class can be registered in air ticket sales office/representative offices of KR.
When upgrading the class of service, there are conditions and limitations for the original (paid) air ticket. The points for the flight with applying upgrading the service class by bonuses Premium service upgrade in the Programme are accrued for the original air ticket in accordance with the fare paid.
One does not allow upgrading the service class by bonuses on air tickets with open date. One does not allow upgrading the service class by bonuses on a limited part of the air route in a single air ticket.
The air ticket checked out with upgrading the service class by bonuses may be refunded under the terms of the initially fare paid during the term of the air ticket validity. The points will not be returned on the Participant’s account.
It is possible to change the flight date under the terms of the fare paid.
The air ticket checked out with increasing the class of service can not be exchanged for other awards or points and it cannot be transferred to another person.
Registration of upgrading the service class by bonuses on code-share flights operated by other airlines is regulated by commercial agreements, in connection with which there may be limitations on their issuance.
Booking of upgrading the service class by bonuses is carried out into the business class (booking class of “I”).
KR reserves the right to refuse in booking upgrading the service class by bonuses with using points on the selected flight if seats are lacking.
Validity of the air ticket issued with upgrading the service class by bonuses is determined according to the applied fare paid, from which this upgrade has been done.
How to collect points
Points are collected depending from a flight’s distance and paid tariff (see the Table below)
TABLE OF POINTS
| # | Air route | Distance in miles |
| 1 | Bishkek – Osh | 210 |
| 2 | Bishkek – Yekaterinburg | 1026 |
| 3 | Bishkek – Novosibirsk | 826 |
| 4 | Bishkek – Domodedovo | 1685 |
| 5 | Bishkek – Istanbul | 2160 |
| 6 | Bishkek – Krasnoyarsk | 1096 |
| 7 | Bishkek – Dubai | 1674 |
| 8 | Bishkek – Urumqi | 675 |
| 9 | Bishkek – St.-Petersburg | 2025 |
| 10 | Bishkek – New Delhi | 1226 |
| 11 | Bishkek – Irkutsk | 1539 |
| 12 | Osh – Domodedovo | 1728 |
| 13 | Osh – St.-Petersburg | 2068 |
| 14 | Osh – Novosibirsk | 1010 |
| 15 | Osh – Krasnoyarsk | 1253 |
| 16 | Osh – Irkutsk | 1653 |
| Reservation class | Number of miles | In % |
| Business | C(Б), D(Д) | 200% |
| Premium Economy | W(Ю), Y(Э), E(Е), К(К) | 110% |
| Economy | B(Ж), U(У), N(Н), V(В) | 100% |
| Tourist’s | G(Г), M(М), O(О), L(Л), Q(Я), H(Ц) | 50% |
| Promo | X(Х), Р (Ф), S (С) | 25% |
Contact information
A Belek-Bonus Programme participant’s card is given away on a preliminary application at the Air Bishkek Airline’s head office:
Kyrgyzstan, 720033, Bishkek, Manas Ave., #95. Tel.: +996 (312) 96 10 28
You are welcomed to submit your documents on the Belek-Bonus Programme, as well as get consultations and clarify your current balance at the Air Bishkek’s own offices for air tickets’ sales:
| Bishkek Manas Ave., #95 Tel.: 0 (312) 96 10 28 0 (312) 29 82 13 |
Bishkek Kievskaya St., #93 Tel.: 0 (312) 66 60 43 |
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Masaliev St., #30 Tel.: 0 (3222) 8 60 07 |
Also, it is possible to do so at the Air Bishkek’s representative offices in various cities, namely:
| Russia, Moscow Bolshaya Ordynka St. Tel.: +7 (926) 046 75 33 +7 (926) 699 41 35 |
Russia, St.-Petersburg Babushkina St., #48 Tel.: +7 (812) 568 17 35 +7 (812) 600 10 15 (additional 127,128) |
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Russia, Novosibirsk Gogol St., #3 Tel.: +7 (383) 220 09 20 |
Russia, Krasnoyarsk Vzletnaya St., #5, Bldg. 1, Office 506 Tel.: +7 (3912) 765 900 |
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Russia, Irkutsk Alexander Nevskiy St., #4 Tel.: +7 (3952) 204 700 |
Address for mails:
Kyrgyzstan, 720033, Bishkek, Manas Ave., #95. Tel.: +996 (312) 96 10 28
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Directory inquiries service: +996 (312) 96 10 28
Rules and terms of the Programme
1. Participation in the Programme
1.1. General provisions
1.1.1. Belek-Bonus Programme is a loyalty Programme of the Air Bishkek Airline, Kyrgyzstan, aimed to encourage often-flying passengers.
1.1.2. Any passenger older 12 (twelve) years may become the Programme Participant.
1.1.3. Participation in the Programme is individual for each Participant.
1.1.4. One should register with the Programme and get a Personal Account number to participate in the Belek-Bonus Programme. Only one Personal Account is opened for one Participant.
1.1.5. When joining the Programme, a Participant agrees that his personal data will be transferred and processed at the Air Bishkek Airline LLC so permission is given to the Air Bishkek Airline (hereinafter referred, as KR) and its authorized representatives to manually and/or automatically process the following: receive, collect, organize, store, refine (update, modify), use and otherwise process personal data including ones in the electronic form specified in the application filled-in for participation in the Belek-Bonus Programme, as well as transfer these personal data to KR partners including foreign ones in an effort to realize the Belek-Bonus Programme. Agreement is given for a period of participation in Belek-Bonus (and before the expiration of five (5) years after finishing the year, in which a passenger terminated his participation in the Belek-Bonus Programme) and may be withdrawn by the Participant at any time by giving a written notice.
1.1.6. The starting date of participation in the Programme shall be the date of the Participant’s registration in the Programme and appropriating him a number of his Personal Account.
1.1.7. In the case if a Participant violates the Programme rules the KR reserves the right to refuse him in participation in the Programme.
1.2. Registration, as a Programme Participant
1.2.1. Registration, as a Participant of the Belek-Bonus Programme, is free. By registering as a Participant of the Belek-Bonus Programme, the Participant confirms his agreement with Programme conditions including his consent to receive information about the Programme on contact data indicated in the Programme.
1.2.2. Registration, as a Programme Participant, may be carried out, as follows:
- Registration in real time (online) on the KR website by filling-in the Application in the “Registration” section and confirming by the person who is interested in participating in the Programme of his or her consent with the registration; it is done by pressing a virtual button, “Register”. After the registration at the website the Participant is automatically assigned a number of his Personal Account, which is sent to his E-mail address indicated during the registration process. The Participant may print out a temporary card, which he uses to get a Participant’s Welcome Package with a permanent plastic Participant’s card.
- Registration by submitting an Application form – to participate in the Programme one should fill-in the Application form, sign it personally and send to the KR central office. The Participant’s signature in the Application is the evidence of his consent with the terms of the Programme. After processing the received Application the Participant is given a number of the Personal Account, which is sent to the E-mail address specified in the Application.
1.2.3. Within 6-8 weeks after the registration in the Programme and after the Participant flies for the first time by the KR scheduled flight with indicating the number of his Personal Account the Participant is issued and mailed a Welcome package that includes a plastic Participant’s Card and informational materials about the Programme. KR is not responsible for any loss, delay or damage to this Programme correspondence, as regards its delivery by mail, and if the address provided by the Participant was incorrect or has been changed since registration. In the case of losing the first letter with the Participant’s Welcome package upon delivery, the Participant sends a report that (s)he did not receipt any letters; then the KR independently re-sends the Welcome package by registered mail at its own expense. For each following sending of the Welcome package the Participant pays a service charge of 500 KGS.
1.2.4. If independently registered at the website, the Participant gets an additional bonus for online registration at the rate of 500 (five hundred) points. When registering through the KR central office by submitting an Application form these additional 500 (five hundred) points are not accrued.
1.2.5. When registering the Participant may be accrued points for previous flights, which the Participant has flown by KR regular flights for 3 (three) months before the date of his registration in the Programme, provided that the Participant submits all required personal data and information on flights flown during this period, including, if appropriate, the documents proving the flight: an air ticket and boarding pass copies.
1.2.6. In the case if there have been no any transactions on the Participant’s Personal Account for more than 3 (three) years the KR has the right to terminate his participation in the Programme by canceling the Personal Account’s number. In this case, such a person retains the right to subsequently re-register, as a Programme Participant, taking into account the provisions of this Regulation.
1.2.7. The right to use the Participant’s card to receive and write-off the points, as well as to obtain Privileges and Services, exclusively belongs to the Participant whose name is indicated on the Participant’s Card.
1.2.8. In the case of losing the Card the Participant sends an Application about the loss to the KR central office. KR immediately blocks the Personal Account. To restore the Card the Participant should pay the service fee at the rate 1,500 KGS. In this case, the Participant, within 6-8 weeks after receipt of the application and payment of service charge, will be sent a new Card showing the new Personal Account, to which one will carry over the points from the blocked account.
1.3. Number of the Participant’s Personal Account
1.3.1. Participants should show their Cards of the Belek-Bonus Programme Participant, as well as indicate or personally enter the number of their Personal Account when booking and checking-in for KR scheduled flights.
1.3.2. The acting Participant’s Card should be available for inspection when using any services and privileges granted under the Programme. If the Participant’s Card is not provided then one may deny in providing with services.
1.3.3. Information about the Personal Account status is available online at the Participant’s personal page located at the KR website. To access the personal page for information one should enter the Participant’s number and his personal password.
1.3.4. The personal password is required to the Participant for account management, getting information about the account status in the Belek-Bonus Programme, view and change personal data, entering information on unrecorded flights through the Internet.
1.3.5. In the case if you lost your password you may receive the new one through a special functional at the KR website.
1.3.6. A participant may change his password on the Participant’s personal page at the KR website.
1.3.7. The Programme Participant is responsible for maintaining confidentiality of his own password.
1.3.8. KR is not liable for damages resulting from unauthorized access to the Programme Participant’s Personal Account when using his password by the third persons.
1.4. Change of personal data
1.4.1. Each Participant is responsible for the timely change of personal data.
1.4.2. The Participant may change his personal details including phone number, address for delivery of correspondence and E-mail address at his personal page at the KR website, having passed the authorization (entering the Personal Account’s number and the password).
1.4.3. Personal data may also be changed by sending a request to the KR head office. Queries issued on letterhead and sent by the Participant should contain the signature of the Programme Participant and his Personal number in the Programme.
1.4.4. Change of the family name / the first name is done by the KR staff only after receiving a written request from the Participant and this cannot be made independently at the Programme website. The application for change of the family name / the first name should be accompanied by copies of supporting documents, namely the marriage certificate, divorce certificate, etc. The Participant will be sent a new card within 6-8 weeks after the payment service fee at the rate of 1,500 KGS.
2. Collecting points
2.1. General rules
2.1.1. The points (miles) are the basic computational unit of the Programme. The points accrued in the Belek-Bonus Programme, having been a marketing tool to encourage loyalty for often-flying passengers, are non-monetary standard units used solely to track the number of services used by a client and they have no any stated or other cost. Status and bonus points are accrued to the Participant’s account in the Belek-Bonus Programme.
- Status points are the points gained by the Participant traveling on KR scheduled flights, depending on the distance and air ticket’s booking class. As regards the flights of less than 500 miles, 500 points are accrued on the Participant’s account.
The status points may be redeemed for getting Bonuses, as well as for obtaining or confirming the elite “Silver” or “Golden” status of the Belek-Bonus Programme Participant (qualifying for the Elite level).
- Bonus points are the points that the Participant additionally gains for special proposals of the Programme. These points may only be used for getting Bonuses and they are not considered when qualifying at the level.
2.1.2. The points are accrued only for the paid and, in fact committed, KR regular flights by the Participant.
2.1.3. The Participant should submit the Participant’s Card or say his Personal Account’s number when booking air tickets for calculating the points on the Personal Account in the appropriate order. The Participant shall verify the accuracy of recording the Personal Account’s number and writing his name and surname when obtaining the air ticket.
2.1.4. If the Personal Account’s number of the Participant was incorrectly specified or entered when reserving and/or paying for the air ticket this cannot be corrected or changed at the airport when checking-in.
2.1.5. All unused points are burned if, within two calendar years, the Participant’s account has registered no any single flight at the rates involved in point accruing, as regards the flights scheduled and operated by the KR.
2.2. Point accruing rules on KR scheduled flights
2.2.1. The Programme Participant is accrued status points, as a percentage of the distance in miles between the departure and arrival airports, as well as depending on the tariff indicated in the air ticket just for committed flights (for each flight coupon.)
2.2.2. The points for the committed KR flight are automatically credited to the Participant’s account within 10 (ten) days after the date of the flight, provided that the Participant’s number was entered to the reservation system. Exceptions include the flights on the air route where the departure or arrival airports are not equipped with the automated systems controlling passengers’ departure. In this case, the period of accruing points may come up to 45 (forty five) days.
2.2.3. Points are not accrued for lost, unused or expired air tickets.
2.2.4. If the Participant was forced to change his class of service then the points are accrued on the initial tariff paid by the Participant.
2.2.5. In the case if the Participant had to change one KR flight to another one, the air route of which differs from the original route of the flight, on which the air ticket was issued, then the Participant will accrued the points in accordance with the really operated flight.
2.2.6. In the case of cancelling a flight and transferring the passenger to another airline, one does not accrue the points on the initially issued air ticket.
2.2.13. In the case of force majeure (canceled flight due to weather conditions or otherwise, beyond the KR conditions) one does not accrue the points on the Belek-Bonus Programme.
2.2.14. In the case of cancelling a KR fight because of technical or other reasons, one does not accrue the points on unused tickets of this cancelled flight.
2.2.15. The points are not accrued for free air tickets, the air tickets paid at special rates, discount rates on the resolution, premium air tickets, air tickets for charter flights, and booked in certain booking classes (see the Table of Bonuses).
2.2.16. As regards the flights jointed with other airlines, the points are accrued on KR air tickets only.
2.2.17. The Programme Participant may personally verify the correctness of accruing points on his Personal Account in the Programme by using obtained information about the Personal Account or at the Personal page at the KR website.
2.3. Restoration of unregistered flights
2.3.1. The following rules are applied to restore the unregistered flights: the flight documents are accepted for consideration within three months from the date of the flight. Verification and validation is performed within a period not exceeding 30 days from the date of receiving the application and flight documents by the KR central office. After verification and validation, the points are accrued for the flight to the Participant’s account.
2.3.2. Participant should submit the following to restore the points for committed flight if such flight operated by the KR:
- In the case of electronic air tickets, an original/copy of the itinerary that includes the air ticket number, flight number, booking class, date of flight, a printed reservation with obligatory indication of the air ticket number and the originals/copies of boarding passes.
- In the case of using paper air tickets, the original/copy of the paper air ticket and a copy/original of boarding passes.
2.3.3. KR, acting under the Programme, reserves the right to refuse in accruing points if necessary flight documentation is lacking.
2.4. How to use the accrued points
2.4.1. The points may be redeemed for getting Bonuses on the Belek-Bonus Programme, including a Bonus air ticket on KR flights, as well as upgrading the class of service by bonuses on KR flights.
2.4.2. The list of Bonuses may be expanded with respect to the text presented in this Programme, and information about such changes will be published at the KR website and in other Programme media. Information on the number of points required to register each individual Bonus is also published at the KR website KR and other Programme media.
2.4.3. The presence of the Bonus may depend on the type of the Binus, as well as the date, season and destination. KR does not guarantee the opportunity to receive any Bonus at any time.
2.5. Elite levels of the Programme
2.5.1. The classic level is assigned automatically to Participants after they are registered in the Programme. The Elite statuses include are “Silver” and “Golden”. To achieve one of the Elite statuses a Participant should collect the appropriate amount of the status points within a calendar year in accordance with the Rules of qualifying for the elite status, as published at the KR website.
2.5.2. The Status points are accrued for travels by regular flights including the KR flights jointly operated with other airlines.
2.5.3. Elite status of the Belek-Bonus Programme Participant is valid from the date of accruing the required number of the status points on the Participant’s Personal Account to acquire the Elite status. The Elite status is valid until the end of the calendar year following the year, in which the flight was operated that served, as the transition to the Elite status.
For extending the Status effective period to the next calendar year, the Participant should confirm this by gaining an appropriate number of the Status points. If the Participant is unable to be in compliance with the conditions on gaining the required number of the Status points during each of the following year, (s)he is moved to a status below.
2.5.4. When one assigns the Elite status to the Participant a Participant’s Elite Card is issued during a month, as it shows his status and effective period of this status. The number of the Participant’s Personal Account stays with no changes. The Participant’s Elite Card is an identifier of the Elite status and is a basis to provide the Participant with appropriate Privileges (when submitting the Card) during the entire effective period of the status.
2.5.5. The Participants of the Belek-Bonus Programme who were granted with the Elite status get welcome bonus points and extra privileges, each in accordance with his status, as published at the KR website.
2.5.6. The privileges for Participants of the Elite statuses are available when flying by KR regular flights.
2.5.7. To get Privileges provided by the Elite status the Participant should present a valid Participant’s Card corresponding to his status and an identification document.
Assigning an appropriate Elite status to the Participant is made when accruing the required number of the Status points on his Personal Account regardless of how many points from the number of previously accrued ones on his Personal Account have been written off or transferred from his Personal Account.
3. Checking out Bonuses
3.1. General Provisions
3.1.1. If the Participant has the required number of points on his Personal Account, as well as at least one paid KR flight has been flown by him at the rate participating in accruing the points for the last 24 months then such Participant has the right to:
- Check out a Premium air ticket on a KR flight;
- Check out upgrading the class of service by bonuses on a KR flight.
The list of the available Bonuses and the number of the Bonuses required for checking out Bonuses are given in the Tables of Bonuses at the KR website acting when booking the Bonuses.
3.1.2. All points used for getting a particular Bonus should be written off from the Personal Account of the Belek-Bonus Programme Participant. It is not allowed to pay one Bonus for the points from multiple accounts.
3.1.3. Deduction of the points from the account does not affect saving the status of the Elite Programme Participant.
3.1.4. Checking out a premium air ticket or upgrading the service class is carried out in the KR offices for air ticket sales / KR representative offices.
3.1.5. The Participant may register the Bonus on himself, as well as on any other person named by him. The Participant is solely responsible for the Bonus use.
3.1.6. Previously registered Bonuses cannot be reissued to another person, or be transferred and/or ceded to another person.
3.1.7. The Bonuses may not be sold, purchased or exchanged for material goods or other Bonuses. In the case of using a Bonus in such a way the Bonus may be annulled and the Participant who performed the specified actions may be excluded from further participation in the Programme.
3.1.8. KR reserves the right to limit the number of Bonuses on flights and introduce limitations on their issuance during the periods of high demand.
3.2. Premium air tickets on KR flights
3.2.1. All Premium air tickets are issued in an electronic form (E-ticket-electronic ticket).
3.2.2. Premium air tickets are checked out at the KR sales offices/KR representative offices. To check out a Premium air ticket one should provide an original/copy/temporary Programme Participant’s Card, and an original/copy of his passport. The Participant - account holder or his authorized representative may check out the premium air ticket.
3.2.3. Checking out a premium air ticket online. Each Participant of the Belek-Bonus Programme has an opportunity to check out a premium air ticket at the website, no later than 48 hours prior the scheduled departure.
3.2.4. The premium air tickets are issued on KR regular flights, both “one way” and “round trip”.
3.2.5. Checking out premium tickets on code-share flights jointly operated with other airlines, is regulated by commercial agreements, in connection with this, limitations on their issuance may be introduced.
3.2.6. The points for flights on premium air tickets are not accrued.
3.2.7. A premium air ticket may be issued only when a confirmed reservation is available. It is not allowed to check out an open-date air ticket.
3.2.8. Premium air tickets on KR flights are booked in the booking class “I” - business class and booking class “R” - Economy Class.
3.2.9. KR reserves the right to refuse in booking a premium carriage when using Belek-Bonus points on a specific date and flight when the seats in the booking premium class are lacking.
3.2.10. The effective period of the premium air ticket issued with using the points is one year from the date of issue.
3.2.11. The Programme Participant is fully responsible to payment for applied fuel, airport charges and/or other taxes and duties of other state agencies, charged in connection with air transportation, as well as charges related with the applied rules of the Belek-Bonus Programme.
3.2.12. If the Programme Participant has a premium ticket issued with using the flown miles then upgrading his service class is not permitted.
3.2.13. A premium air ticket checked out with using Belek-Bonus points is not subjected to sale, exchange for another Bonus or points, and it cannot be handed over to another person.
3.2.14. In the case if a Premium air ticket is voluntarily returned the points will not be returned on the Participant’s account. Only unused taxes and charges are subjected to refund.
3.2.15. In the case of a departure flight’s date is voluntarily changed one allows re-checking out the premium air ticket with withdrawing the following penalties:
- Before the departure time shown on the mutable flight coupon – 50 Euros;
- After the departure time shown on the mutable flight coupon, including the no-show – 100 Euros.
3.2.16. To return the unused points for the Premium air ticket on the Programme Participant’s account in the case of the flight cancellation caused by the KR fault the Participant should make a request to refund the points. In this request, the Participant should provide with brief description of what happened and enclose a copy of the air ticket and a copy of the boarding pass (if the check-in was made), and send the request to the central office within 90 (ninety) days from the date of the incident.
3.3. Upgrading service class by bonuses
3.3.1. Upgrading the service class by bonuses is probable only on KR regular flights and includes upgrading the class of servicing, provided that the seats are available in exchange for writing off the Points in accordance with the Table of Bonuses.
3.3.2. The number of points required for premium upgrade, depending on the tariff of the paid economy-class air ticket. Upgrading the service class by bonuses is probable only for certain groups of tariffs identified by these Regulations (see the Table of Bonuses). Upgrading the class of service is not done for premium air tickets.
3.3.3. Upgrading the service class by bonuses may be issued in the KR offices for air ticket sales /KR representative offices.
3.3.4. When upgrading the class of service the conditions and limitations of the original (paid) air ticket are in force. The number of points for the flight with using the upgrading the class of service by bonuses in the Programme is accrued for the original air ticket in accordance with the paid tariff.
3.3.5. It is not allowed upgrading the class of service on air tickets with open date. No such upgrades are allowed on the limited part of the air route for a single air ticket.
3.3.6. As regards the air ticket checked out with upgrading the class of service by bonuses, there may be refund under the terms of the initially paid tariff during the air ticket’s effective period. The points will not be returned on the Programme Participant’s account.
3.3.7. It is possible to change the date of the flight under the terms of the paid tariff.
3.3.8. An air ticket checked out with upgrading the class of service cannot be exchanged for other Bonus or points and it cannot be transferred to another person.
3.3.9. Checking out upgrading the class of service by bonuses on the code-share flights jointly operated with other airlines, is regulated by commercial agreements, in connection with which, there may be limitations on their issuance.
3.3.10. Reservation of upgrading the class of service by bonuses premium upgrade is carried out in the business-class (booking class “I”).
3.3.11. KR reserves the right to refuse booking upgrading the class of service by bonuses using the points on the specific date and flight if the seats are lacking.
3.3.12. The effective period of the air ticket issued with upgrading the class of service by bonuses is determined according to the applied paid tariff, from which one produced this upgrade.
4. Change, temporary suspension and cancellation of the Programme
4.1. KR reserves the right to cancel or modify all or part of the Programme at any time with both prior notices about this and without this. These changes will take effect after posting relevant information at the KR website. In the case of canceling the Programmes, all points gained by the Participants of the Programme may be terminated. The airline is not responsible for any loss or damage arising, as a result of changes or cancellation of the Programme.
4.2. KR, acting under this Programme, reserves the right not to send informational materials on the Programme to the Participants who are not Active.
4.3. The Airline’s air route network and flight schedules may be changed at any time. The Participant may find all these changes at the KR website.
4.4. KR may modify or exclude any tariffs, Bonuses or services from the Programme. The Participant may find all these changes at the KR website.
5. Participants’ disqualification or temporary removal from the Programme
5.1. KR reserves the right to exclude any Participant from the Programme, to withdraw the Participant’s Card and cancel all accrued Points for him in the case if there are suspicions in infringing the Rules and conditions of the Programme by the Participant.
5.2. The participants of the Belek-Bonus Programme are obliged to adhere to and strictly comply with the terms and conditions of the Programme, as well as comply with all terms outlined in the Programme. The Participant should periodically review this Programme for the changes made in it.
5.3. In the case if a passenger and/or the Programme Participant, in lacking the grounds provided by these Regulations, makes a deal with the Points or Bonuses (purchase, exchange, unification, theft) then these Points will be annulled and Bonuses will be cancelled.
5.4. The persons who sell or exchange the Bonuses shall be liable for any losses and expenses incurred by the Airline, and they are obliged to reimburse these costs.
5.5. KR reserves the right to inspect the accounts of the Belek-Bonus Programme Participants including temporary shutdown of the account, as well as partial or complete restriction of various Transactions.
6. Other
6.1. All interrelations between KR and Programme Participants are governed by these Rules, Kyrgyz Aviation Rules the Airline’s Rules of Carriage. As regards the part that is not regulated by these regulatory documents, the interrelations between KR and Programme Participants are governed by the applicable legislation of Kyrgyzstan.
6.2. In the case if the legislation of the country forming the citizenship of any of the Participants has specific requirements and/or restrictions regarding the application of using the loyalty programmes, such as this Programme then the Airline has the right to modify and/or supplement the terms of these Regulations for such Participants when taking into account the requirements of the relevant legislation.
6.3. If not otherwise provided by these Regulations, all controversial issues related with participation in the Programme should be resolved in the complaint order.
6.4. Claims of the Participants related to their participation in the Programme shall be submitted in the established order.
TABLE OF POINTS
|
#
|
Air Route
|
Distance in Miles
|
|
1.
|
Bishkek - Osh
|
210
|
|
2.
|
Bishkek – Yekaterinburg
|
1026
|
|
3.
|
Bishkek – Novosibirsk
|
826
|
|
4.
|
Bishkek – Domodedovo
|
1684
|
|
5.
|
Bishkek – Istanbul
|
2160
|
|
6.
|
Bishkek – Krasnoyarsk
|
1096
|
|
7.
|
Bishkek – Dubai
|
1674
|
|
8.
|
Bishkek – Urumqi
|
675
|
|
9.
|
Bishkek – Saint-Petersburg
|
2025
|
|
10.
|
Bishkek – New-Delhi
|
1226
|
|
11.
|
Bishkek – Irkutsk
|
1539
|
|
12.
|
Osh – Domodedovo
|
1728
|
|
13.
|
Osh – Saint-Petersburg
|
2068
|
|
14.
|
Osh – Novosibirsk
|
1010
|
|
15.
|
Osh – Krasnoyarsk
|
1253
|
|
16.
|
Osh – Irkutsk
|
1653
|
- The Programme Participant is accrued status points, as a percentage of the distance in miles between the departure and arrival airports, as well as depending from the tariff indicated in the air ticket for operated flights only (for each flight coupon):
|
|
Class of service
|
Number of miles, %
|
|
Business
|
C (B), D (D)
|
200%
|
|
Premium Economy
|
W (N), Y (E), E (E), K (K)
|
110%
|
|
Economy
|
B (M), U (Y), N (H), V (B)
|
100%
|
|
Tourist’s
|
G (D), M (M), O (O), L (A), Q (I), H (C)
|
50%
|
|
Promo
|
X (X), P (O), S (C)
|
25%
|
- For the flights, the distance of which is less than 500 miles one accrues 500 points on the Participant’s account.
TABLE OF BONUSES
1. Number of bonus points for a KR flight
|
|
OW
|
RT
|
|
Economy Class
|
15000
|
30000
|
|
Business Class
|
30000
|
60000
|
- Given the number of points to be written off when ordering Premium carriage on KR flights.
- Stop-over in the context of one Bonus is prohibited.
2. The number of points for upgrading the class of service by bonuses
It is possible to enhance the class of service in exchange for the points, thus, an economy-class air ticket is enhanced up to the business-class. The number of points required for upgrading the class of service depends from the tariff, at which you purchased an economy-class air ticket:
|
Tariff
|
Class of booking Lat (Rus)
|
Number of points
|
|
Premium Economy
|
W (N), Y (E), E (E), K (C)
|
7500
|
|
Economy
|
B (M), U (Y), N (H), V (B)
|
10 000
|
|
Tourist’s
|
G (D), M (M), O (O), L (A) Q (I), H (C)
|
12 000
|
|
Promo
|
X (X), P (O), S (C)
|
Not available
|
- An economy-class air ticket, which may be accepted for upgrading in the class of service should be purchased at the KR website or Airline’s offices for own sales/KR representative offices.
- Upgrading the class of service by bonuses may be issued at the Airline’s offices for own sales/KR representative offices.
3. Qualification Rules for Elite levels
|
Types of cards
|
Number of status points
|
|
|
Getting a Card
|
Prolonging the Card’s Expiration Date
|
|
|
Silver
|
15000
|
12000
|
|
Goldenen
|
25000
|
20000
|
- The Elite status of the Belek-Bonus Programme Participant has been valid from the date of accruing the necessary number of the status bonuses on the Participant’s Personal Account required for obtaining the Elite status. The Elite status is valid until the end of the calendar year following the year, in which the flight, which served as the transition to the Elite status, was operated.
- To extend the Status’s effective period to the next calendar year, the Participant should confirm his Status by gaining an appropriate number of the Status points. In the case of non-compliance with conditions on gaining the required number of the Status Points during each of the following year, the Participant is moved t one status below.
- Assigning an appropriate Elite status to the Participant is made when accruing a necessary number of the status points on his Personal Account regardless of how many points from the number of previously accrued ones were written off or transferred from his Personal Account.
4. Privileges of the Elite level for Belek Bonus Participants
|
|
Silver
|
Goldenen
|
|
Bonus points for raising the level
|
+1000
|
+1500
|
|
Priority in confirming from a waiting list
|
+
|
+
|
|
Check-in at the Business Class counters
|
+
|
+
|
|
Access to superior comfort halls
|
+
|
+
(+1 fellow traveler)
|
|
Priority when choosing a place in the cabin (including the business lounge). This includes the number of the available seats during check-in. This service is not guaranteed and is provided when checking-in your flight.
|
+
|
+
|
|
Additional luggage
|
+10 kilos
|
+ 20 kilos
|
|
Special phone number for information on the program
|
+
|
+
|
About the Programme
YOU ARE WELCOMED TO THE BELEK-BONUS PROGRAMME
BELEK BONUS is a programme to award the passengers often flying with the Air Bishkek Airline, Kyrgyzstan.
Having become a member of the Belek-Bonus Programme, you get a unique opportunity not only to make the flight but participate in it for your own benefit. From now on, the time spent in a flight will work for you! You may ask, “How is it possible?” This is very simple because the distance you fly is measured in miles and is automatically transferred to your personal account in the form of gained points.
Количество набранных баллов зависит от класса бронирования авиабилета. Распорядиться набранными баллами Вы можете по своему усмотрению. Например: получить премиальный авиабилет не только для себя, но и для членов Вашей семьи или для друзей; повысить класс обслуживания; использовать набранные баллы для оплаты сверхнормативного багажа.
The number of the gained points depends on the air ticket’s booking/reservation class. You may dispose your points on your own. For example, get a premium ticket not only for yourself but also for your family members or friends, upgrade the service class and use the collected points to pay for excess baggage.
Also you have an opportunity to join the “Elite Club” and become an owner of the “silver” or “golden” cards.